FAQ
Frequently Asked Questions
Here I am happy to answer the most frequently asked questions about orders at Zuerich Vintage.
- Which countries do you deliver to?
Zuerich Vintage currently delivers exclusively to Switzerland and Liechtenstein.
Shipping to other countries, especially the EU, is not currently offered. The regulations surrounding customs, fees, taxes, as well as packaging and recycling, have become significantly more complex for small online shops from Switzerland. Since Zuerich Vintage is a small, owner-run vintage shop and every piece is unique, regular EU shipping is unfortunately not worth it at the moment.
You can find detailed information under Shipping Information.
- When will I receive my item?
Processing time is usually 1 to 2 business days, Monday to Friday. Holidays or longer absences are displayed on the homepage.
Shipping to Switzerland and Liechtenstein is done via B-Post or PostPac Economy and usually takes approx. 2 business days, Monday to Friday.
If you do not receive your item within this time and there is no public holiday, please contact me. Sometimes the post simply takes a little longer – and sometimes it is even faster.
- How much does shipping cost?
Shipping within Switzerland and to Liechtenstein is free.
- Can I also return an item?
Yes, you can. Please note the information under Right of Withdrawal.
Since all items are unique vintage and second-hand pieces, please carefully review the description, photos, and measurements before purchasing.
- Can I cancel my order?
Yes, as long as your order has not yet been shipped. Please contact me as soon as possible at support@zuerichvintage.ch.
Once the order has been shipped, cancellation is no longer possible. You can then return the item under the right of withdrawal.
- Which payment methods are offered?
The available payment methods are displayed at checkout and at the bottom of the homepage. These include, depending on availability, credit cards, TWINT, PayPal, Apple Pay, Google Pay, and other payment methods.
- Is installment payment possible?
No, installment payment is not currently possible.
- Is there a discount if I buy multiple items?
No, volume discounts are not currently offered.
However, discount codes are occasionally sent out via the newsletter. If you do not want to miss any vintage finds and promotions, you are welcome to sign up for the newsletter.
- Can I also pick up the item in Zurich?
Currently, items are only shipped and cannot be picked up in Zurich.
- Is there a store in Zurich?
No, Zuerich Vintage is currently an online-only shop.
- Are there more photos of the item?
I always try to do justice to every item and upload as many photos as necessary to convey the most accurate picture possible. Further photos are therefore generally not provided.
But feel free to visit my Instagram account:
www.instagram.com/zuerichvintage
There I show many garments, finds, and styling ideas from the shop.
- I ordered an item in a different size than what is now on the label. Why?
This can happen. Vintage sizes often no longer correspond to today's sizes.
All size information at Zuerich Vintage is converted to modern sizes to the best of our knowledge. Therefore, it may be that the old label shows a different size than in the product description.
Please always compare the given measurements with a similar garment that fits you well.
- I am unsure if a garment will fit me. What can I do?
Please compare the given measurements with a similar garment from your wardrobe.
If you are still unsure, you are welcome to contact me and ask for further measurements. I am happy to help you as far as possible.
- Are the colors in the photos exactly like in real life?
I try to photograph and describe the colors as realistically as possible.
Depending on the light, screen, phone, or camera, colors may look slightly different. The photos and the description together give you the best assessment.
- Are all items new?
No. At Zuerich Vintage you will find unique vintage and second-hand pieces.
Many items have already been worn or used. That is exactly what makes their special character. Visible signs of wear, peculiarities, or defects are described and photographed to the best of our knowledge.
- What condition are the items in?
All items are carefully selected, inspected, and described.
Vintage and second-hand pieces may have minor signs of wear. These are often part of the history of a piece. Larger defects or noticeable peculiarities are mentioned in the product description.
- Are the garments washed before sale?
Wearable garments are washed or dry-cleaned before they enter the shop, if possible.
For particularly delicate materials, wool, leather, faux leather, silk, special embellishments, or very fine vintage pieces, normal washing is not always possible. Such pieces are carefully inspected and professionally treated accordingly.
- Is there only one of each product?
Yes. At Zuerich Vintage, there is only one of each product.
Vintage pieces are unique. Once an item is sold, that exact piece will generally not be available again.
- Can I reserve an item?
No, reservations are not currently possible.
Since each piece is only available once, the rule applies: First come, first served, first to order and pay gets the item.
- I am looking for something specific that I cannot find in the shop. Can you get it for me?
Not all pieces are always immediately online. You are welcome to write to me what you are looking for, and I will keep my eyes open.
With a little luck, I may already have a suitable piece in stock or find something on one of my next vintage trips. However, there is unfortunately no guarantee.
- Do you also have clothing for men?
Yes, there is also vintage clothing and accessories for men.
Feel free to look under Men in the menu.
- Does Zuerich Vintage also buy vintage pieces?
No, I do not buy private vintage pieces.
- Is exchange possible?
No, exchange is not possible.
- Is Zuerich Vintage open to collaborations?
Of course. Feel free to write to me, and I will listen to your suggestions.
- Didn't find an answer?
Then do not hesitate to contact me:
support@zuerichvintage.ch
I am happy to help you.